The client needs to keep a few things in mind:
1. Complete information
We need all information from the client pertaining to the creation of the video, including logos, fonts, colour palette, images, photos, text, etc. prior to scripting. This ensures that we have everything we need all at once before commencing work. If the information is sent in stages, it may affect the timelines as well as the quality of the video.
2. Prompt feedback
The client is requested to provide feedback within 24 hours so that there are no delays. The feedback should be clear (be as specific as possible), concise (properly referenced bullet points), and consolidated (in a single communication) for each stage. We also insist upon a single co-ordinator from the client’s end to ensure efficiency.
3. Limited revisions
The client is provided a limited number of revisions at each stage to ensure that we can provide our services at affordable prices. This number has been calculated based upon our years of experience and works well as part of our finely tuned production process. If you do need additional revisions, we can make them available at an extra cost.
We take approvals from our clients at every stage, meaning we don’t proceed to the next stage without an approval for the previous stage. Hence, it’s important that we receive timely approvals from the client. Once we move to the next stage, please note that it becomes extremely difficult to make changes in any of the earlier stages.
A failure to follow these guidelines may result in delays and/or additional charges.
Please view our Contract Terms here.
If you need any more information about our process, please contact us.